Support
Host AI Support
Get help with your Host AI account, Gmail connection, the Chrome extension, the iOS app and keyboard, Host Reply, Quick Inserts, and your subscription.
Contact us
Host AI is provided by LHL GLOBAL LLC.
Email us with the platform you were using (website, Chrome extension, or iOS), your device and operating system or browser version, a short description of what happened, your app or extension version, and any on-screen error message. Include what you expected and what you already tried.
The support form requires sign-in. You can email us if you cannot access your account.
Please redact guest names, contact details, booking references, and access codes from screenshots. Never send passwords, sign-in codes, pairing tokens, API keys, or full payment details.
Account & Sign-In
- Host AI accounts are managed through our secure sign-in. If you cannot sign in, make sure you are using the same email you signed up with.
- If a session expires, sign in again. For the Chrome extension, reopen its sign-in flow. For the keyboard, open the iOS app and complete its keyboard connection steps using the same Host AI account.
Gmail Connection
- Connect Gmail from your dashboard to let Host AI read incoming guest messages and prepare draft replies.
- Check your connection and last sync in Threads. Host AI refreshes authorized connections in the background, but expired or revoked authorization requires you to choose Reconnect Gmail.
- If messages are missing, check that you connected the right mailbox and that the messages are supported hosting notifications. Gmail sync currently targets Turo-related email; it does not import every email or every hosting platform.
- Disconnect Gmail in Threads to disable future syncs. Previously synced messages stay in Host AI until deleted through a data request.
Chrome Extension
- Follow the extension setup guide in your dashboard, then use the extension’s sign-in button with the same Host AI account. If sign-in fails, follow the troubleshooting or fallback pairing steps in that guide.
- On a supported conversation page, generate a draft in the Host AI widget. If Auto-draft is enabled, a draft may be prepared automatically. Review the guest, conversation, and wording before inserting or sending.
- Use Quick Inserts to drop your saved snippets into the reply box.
- If the widget stops responding, reload the page and reopen the widget. After updating the extension, reload any open host tabs so the latest version is active.
iOS App & Keyboard
- Enable Host AI in Settings → General → Keyboard → Keyboards → Add New Keyboard. Open Host AI in the keyboard list and enable Allow Full Access for network-backed features.
- Sign in inside the Host AI app and complete keyboard setup. Use the globe key to switch to Host AI. Ordinary typing and local suggestions work without Full Access.
- If AI Write or Host Reply cannot connect, check your internet connection, Full Access, and keyboard connection status in the app. An empty Host Reply list can mean there are no prepared replies for your connected account.
Drafts & Quick Inserts
- Generated, copied, inserted, and handled describe different steps. None of these alone confirms a message was sent. Review the draft and send it in your hosting platform.
- If insertion fails, confirm the correct conversation and reply box are open. You can copy the draft and paste it yourself; check the field first to avoid inserting it twice.
- Manage saved snippets in Quick Inserts. Confirm a missing snippet is active and belongs to the same account, then refresh or reopen Quick Inserts on the device.
Billing & Subscription
- For a subscription purchased on the website, open Billing and choose Manage Billing to review invoices, update payment details, or cancel renewal.
- If you purchased through Apple, manage the subscription in your Apple account. Check your receipt to identify who billed you; Apple refund requests go through Apple.
- Uninstalling the app, disconnecting Gmail, or requesting data deletion does not cancel a subscription. Check your billing provider for the cancellation confirmation and access end date.
Privacy & Data Requests
- See our Privacy Policy for how Host AI collects, uses, and protects information.
- To request access, correction, or deletion, email support from the address associated with your Host AI account. Tell us whether the request concerns synced Gmail data or your whole account. We may need to verify your identity.
- Disconnecting Gmail or deleting a sign-in profile does not confirm deletion of all Host AI records. A deletion request is separate from subscription cancellation.
Still need help?
Contact support for help with your account or a privacy request. You can also review our Privacy Policy and Terms of Service.